NYC Plumbing FAQ.
Real Answers.

Yes. NP Co.™ operates 24 hours a day, 7 days a week, 365 days a year across all five NYC boroughs. We do not charge overtime rates for nights, weekends, or holidays. Average emergency response time under 60 minutes.

Yes. All work is performed by NYC-licensed master plumbers or journeymen under direct master plumber supervision. Our company is fully bonded, insured, and registered with the NYC Department of Buildings.

Yes. NP Co.™ has licensed plumbers and local crews across all five boroughs: Manhattan, Brooklyn, Queens, The Bronx, and Staten Island.

Yes. All labor is backed by a 1-year workmanship warranty. If any work we performed fails within one year due to our workmanship, we return and fix it at no charge.

Yes. We install customer-supplied fixtures. Our 1-year labor warranty applies to the installation work, but not to the fixture itself. Call us before purchasing to confirm compatibility.

Yes. We serve residential and light commercial clients including restaurants, offices, and multi-unit buildings throughout NYC.

If you have a below-grade basement — especially in flood-prone areas of Queens, Brooklyn, Staten Island, or The Bronx — yes. We install primary pumps and battery backup systems.

We use flat-rate upfront pricing. Common ranges: drain cleaning $150–$400, water heater replacement $800–$2,500, leak repair $200–$800, full repiping $3,500+. You receive a full written estimate before we start.

Yes. Free, flat-rate estimates on all non-emergency jobs. Full cost known before work begins. No hourly billing surprises.

We target under 60 minutes anywhere in NYC. In central Manhattan, Brooklyn, and Queens, we often arrive within 30–45 minutes.

Locate your main water shut-off valve and turn it off immediately. Then call us at (347) 769-2266. Document damage with photos for insurance while you wait.

Hydro-jetting uses high-pressure water to fully scour pipe walls — removing grease, scale, and roots. Unlike snaking, it fully restores pipe capacity. Recommended for recurring clogs and main sewer lines.

Yes. Products like Drano are corrosive and can damage older NYC pipes — especially the cast iron and galvanized pipes common in pre-war buildings. Professional cleaning is always safer and more effective.

Signs include: unexplained water bill spikes, water stains on walls or ceilings, musty smell, low water pressure, or the sound of running water when no fixtures are on.

Tank water heaters: 8–12 years. Tankless: 15–20 years with maintenance. Signs of failure: rusty water, rumbling sounds, water pooling around the unit, or consistently lukewarm water.

Yes — one of our most common NYC jobs. Pre-war buildings throughout all five boroughs have galvanized steel pipes that corrode from inside, restricting flow and leaching rust. We replace with copper or PEX.

Yes. We coordinate with building management and supers, understand board requirements, and ensure all work is NYC DOB compliant with permits pulled when required.

Pre-war building stock, NYC DOB permit requirements, co-op/condo approval processes, tight spaces, high water pressure from elevated reservoirs, and strict gas regulations. Our plumbers are trained specifically for these NYC challenges.

Leave the building immediately. Don't use light switches or phones inside. Once outside, call your gas utility or 311. After gas is shut off, call us at (347) 769-2266 for licensed repair.

Yes. For work requiring NYC DOB or DEP permits — sewer replacements, gas line installations — we handle the full permit application process as part of the job.